Returns Policy

📦 Return & Refund Policy – Please Read Carefully Every Mystery Box from CuteBX receives careful hand packing filled with love and surprises while the finality of purchases is maintained because each box contains mystery items. Review our complete policy before completing your order.

🚫 No Returns or Refunds for Preference Issues Our policy does not allow returns or refunds when customers receive items or colors that do not match their expectations. We do not accept returns for items that do not meet customers’ personal preferences. Customers must cover return shipping and related costs when their return receives approval.

📬 Lost or Stolen Packages Our responsibility ends for packages once the carrier marks them as delivered. In the event that your USPS tracking indicates “delivered” but the package hasn’t arrived, reach out to USPS directly for help. We will reach out to you to arrange re-shipment once your package is returned to our facility. Should you remain inaccessible after a reasonable period of time we will process a refund that does not cover shipping costs.

🕒 Order Cancellations A purchase cancellation can be executed within a 30-minute timeframe from the time of order placement. All transactions become final after the 30-minute cancellation window so they cannot be modified or refunded afterward.

📦 Address Accuracy Customers must ensure their shipping address is complete and correct. Contact us immediately to fix an incorrect shipping address before we dispatch your order. Our company will not be responsible for packages that cannot be delivered due to incorrect or incomplete address information provided by the customer.